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沟通职场战略的金钥匙()Communicationisthegoldenkeytocareerstrategy.InaTVtalkprogram,vicepresidentofahouseholdelectricalapplianeeenterprisesexperience:〃Iwasashy,timidengineer,butwonpromotionIwishyouahappyvoyage・・WhenIwasvicepresidentofthecompany,whenIsawmycolleaguesenteringthecompanystillstandingup,Icouldnothelpfeeling,"theyaresmarterthanme,andtheyworkharderthanme.Theonlythingmissingiscommunication.〃・〃Thisshowsthepowerofcommunication.However,atpresent,60%ofofficeproblemsarecausedbybadcommunication,and30%oftheturnoversymptomscomefrompoorcommunication.Infact,howtocommunicatewithsuperiors,colleaguesandsubordinateshasbecomethehighlightofthejobmarket・Communicationisthekeytogettinggoodcontacts,butyouhavetobecarefulabouttheoccasion.Notpayingattentiontothisandsayinginappropriatesituationsareoftencounterproductive・Occasionreferstotheplaceandatmospherewhenthetwosidescommunicate・Occasionsaresolemnandcasual,selfandoutsider,formalandinformal,cheerfulandsad,openandprivate・Occasionsareimportantenvironmentalfactorsthatdeterminetheeffectivenessofcommunicationbetweenthetwoparties・Inthesameway,theactualeffectisdifferentondifferentoccasions.FamousservicemarketingexpertLiangFangteachersbelievethattheso-calledpayattentiontotheoccasion,includingthefollowingthreeaspectsofmeaning:First,accepttheconstraintsoftheoccasion.Oneyearafterthenationalcollegeentranceexaminationwasover,areporterwenttovisitaforeignlanguageclasscandidate・〃Yourparentshavethe
abilitytohelpyoustudyEnglish""thisoriginalideaofgoodquestion,butintheinterview,thereportersawtheexamineeparentsaccompanythepresent,wasoriginallypreparedtoquestionmethodisabruptandrude・Sointheinterview,hechangedtheoriginalquestionto〃doyouoftendiscussEnglishlearningtogether"?Thisquestionisquitenatura1.Second,weshouldactivelyseekappropriateoccasions・Forexample,itisnormalforleaderstotalktosubordinatesandtalktosubordinatesintheoffice・Theofficesymbolizestheroleoftheleaderandmakestheconversationserious・Andiftheleadershiptosubordinateshometoenlightenasubordinate,itreflectstheleadershipdowntheshelf,approachablestyle・Inthesubordinatefamilymeetthesubordinates,moreconducivetohome,sothattheconversationatmosphererelaxed,eachother,sheartcloser・What"smore,itdependsonthediscourseenvironment・Discourseenvironmentreferstotheenvironmentofdiscourseitself,whichisoftencalledcontext"・Theeffectofverbalexpressionisdirectlyrelatedtothecontext・Inconclusion,LiangFang,afamousservicemarketingexpert,saysyouneeddifferentspeakingandspeakingskillsondifferentoccasions.Youneeddifferentwaysofspeakingandspeakingskillsondifferentoccasions・Where?Theexecutiveoffice????experienee:beneitherhumblenorpushy.
ThesupervisoraskedMarktocomeintotheofficeandaskhimwhathethoughtoftherewardprogram・Marksaidverynervous,busywithwork,notimetothink.LiangFang,afamousservicemarketingexpert,commented:“missedanopportunitytoseekbenefits・〃・Thebestpolicy?:1,thankyouforcommunicatingwithme.Goodperformanceshouldbeattributedtothemanager・〃〃2?〃willtheawardprogrambeannouncedsoon?〃3,"salesareoftenpicky,butyourpressuremustbegreater.,z.“4,"Ididalotofsalesmaintenance,andattheendoftheyearIcouldexceed15%・“,"5,"keepingpromisesisthebestrewardforemployees・〃・"???todo:1?"Anyway,it"salwaysus.〃・"3?〃Whynot???2,"thelogisticsdepartmentisalwaysjealousofourbonus."distributeaccordingtowork?
4?dor/tacceptunfairschemes.〃•“?5,〃Idon,tknow."6?Thecompanysystemisdeceptive・Where?Thefrontdesk????it"sexperienee.WhenJanewenttothefrontdesktopickupthedelivery,shewasaskedifherboss,Maggie,wasangrywiththeoldgirlforbeingdumped,andJanedidn,tknowhowtoanswerit.FamousservicemarketingexpertProfessorLiangFangcommented:"brave,likeaduckinwater・〃・Thebestpolicy?:1?"Thankyouforinfonningmetopickuptheparce1.〃・”??2,"I"mnewJane.Pleasebemorecarefulinthefuture・〃・〃?3,"Jack"shairlookslikeDavidBeckham・〃・〃???todo:?1,〃don"tspeakillofher・〃・"2?You"retoomuch・〃3?Maggieisn,tanoldgirl.4?"Shecriedseveraltimes!Venue:conferenceroom
Experience:Tellfamiliarcontent・Well,thebusinessdirectoraskedDavidtotalkaboutthefranchiseplan.Davidisalittlepuzzled,afraidthatmuchhinderthedirectoroftheprogram,saidthatlessisnotthelevelof.Thefamousservicemarketingexpert,ProfessorLiangFangcommentedon:seizetheopportunitytoshowprofessionalismandloyalty・Thebestpolicy?:1,"thisisanewstrategyforrapidlyexpandingmarketshare,butChinahasavastterritoryandcomplicatedmarketconditions,soitwillnotbesmoothsailing・〃・”2,"musthaveacomprehensivemodelofbrandexportandmanagement・"3,〃dopreliminarymarketresearch・〃・〃4,"I"mlookingforfranchiseschemesandcasestudies・"・〃???todo:1?"Isittoohard?"2?"Whatisfranchise?"3?WillitincreasetheworkloadofourbrandDepartment?〃4?"Thecompanyhasdecided,andwe"11doit.〃・”5,"theplanisboundtosucceed・"Location:officearea
Experience?Moderateparticipation・〃Annie?〃answeredthecomplaintangrily.〃Inordertopleasecustomers,wemustaccepthisrudeness・It"sreallynotajob・"、LiangFang,afamousservicemarketingexpert,commented:"whatsheneedsnowistalkingandcomforting・〃・Thebestpolicy?:???1,"customerserviceisnotthewits?"2?"Whenhe"sfinishedwiththefire,〃hesaid・〃?3,z,Annie,haveacupofcoffee・〃・”???todo:???1,,zcannotswallow.?2,〃yofretootender.〃•〃
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